Identity recovery protocol
Account Recovery Request
If you lost access to your passkey or authenticator app, enter your registered email. VECTAC will send instructions if the account exists.
What recovery changes
- Every signed-in session ends, on every device.
- Every passkey is removed.
- The authenticator app is disconnected and its backup codes are void.
- You set a new password.
- You enrol a second factor again before reaching any administrative surface.
VECTAC support will never ask you for this code, your password, or a second-factor code — not by email, phone, or message. Anyone who does is not VECTAC.